📖Policies/FAQ

At Crumb Addicts, we’re obsessed with sweet things — and that includes making your experience with us smooth, satisfying, and easy to understand. Here’s everything you need to know about how we handle orders, shipping, returns, and the most common questions from our fellow crumb lovers.

🔄Return & Refund Policy:

Due to the perishable nature of our baked goods, all sales are FINAL. Each order is carefully inspected and photographed for quality and accuracy before leaving our hands. Once you order has been delivered or picked up... we cannot be held responsible for any damage that occurs after the fact. 

Shipping Policy:

We currently ship to the following U.S. states:

Alabama, Arizona, Arkansas, California, Colorado, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Louisiana, Maine, Maryland, Massachusetts, Montana, Nebraska, New Hampshire, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Utah, Vermont, Virginia, Washington, Wisconsin, West Virginia, and Wyoming.

We do not offer Nationwide shipping at this time and are unable to fulfill orders outside the states listed above. 

Processing Time:

Orders ship within 2-3 business days.

🔥WARM WEATHER SHIPPING

To keep you treats fresh in warmer months, we may use insulated packaging and ice packs as needed. For best results, select an expedited shipping option if available.

All treats are sealed with care and labeled for freshness. We do not ship items that cannot maintain quality during transit. Orders are shipped using our preferred carrier to ensure timely delivery, and tracking information is provided as soon as your order is on its way. Please ensure all shipping details are accurate at checkout-we cannot be held responsible for delays or issues resulting from incorrect shipping details. 

Order Pickup & Local Delivery Policy:

To ensure your treats are freshly baked and beautifully prepared, all orders must be placed at least 72 hours before your requested pickup or delivery time. 

Need it sooner? We've got you-but it comes at a cost!

Rush Orders:

Orders requested with less than 72 hours' notice will be considered rush orders and are subject to a 30% rush fee based on the total order amount. Rush orders must meet a $50 minimum prior to the fee being applied.

Please note: Custom designs, intricate decorations, or specialty ingredients may require additional fees and cannot always be guaranteed on short notice. If we're unable to accommodate your request, we'll let you know right away.

No-Show Pickups, Failed Delivery Policy:

If an order is placed and not picked up, your order will NOT be refunded.

If you scheduled a delivery and fail to receive the order at the agreed upon time and place, your order will NOT be refunded. We are a small-batch bakery with limited capacity. Your treats are made fresh to order, and we cannot re-sell or reuse them. Please be ready to accept your orders on time and let us know if you're running late! We understand "life happens".

We appreciate your understanding and cooperation - this helps us deliver the freshest possible treats to every Crumb Addict out there.

 

Frequently Asked Questions

Q: Can I place a custom or bulk order?

A: Absolutely! For events, gifting, or cravings that need backup, we love creating one-of-a-kind treats. Use our contact form to start you custom requests.

Q: Where are you located?

A: We're based in Tallahassee, FL and currently operate as a home bakery while planning for our storefront.

Q: Do you deliver locally?

A: Yes, we offer local delivery in Tallahassee, FL. Delivery availability may vary by date and order size.

Q. Are your treats allergy-friendly? 

A: We bake in a shared kitchen that may contain allergens like wheat, dairy, eggs, soy, nuts, and shellfish. We cannot guarantee cross-contamination has not occurred.

Q: How should I store my order?

A: We'll include storage instructions with your order, but as a rule of thumb:

  • Cookies: Best in an airtight container at room temp and eaten within 3-5 days (if you can make them last that long)
  • Cupcakes: Refrigerate after 2 days
  • Candies: Store in a cool, dry place
  • Breads: Wrap tightly and refrigerate or freeze if not consumed within 3 days
  • Muffins: Store in an airtight container at room temp for 2 days and then place in refrigerator for up to 5 days.

Still got questions?

Reach out anytime at contact@crumbaddicts.com or slide into our DMs @crumbaddicts - we are always happy to help!